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Know Your Rights

Ths State of Minnesota has prepared a brochure to outline your rights. Click Here to view full Auto Insurance Claims and Rights PDF

When you work through an insurance company to repair your vehicle, you have rights that are protected by Minnesota law.
Walser Collision & Glass will work with your insurance company on your behalf to ensure you receive the repairs and coverage you are entitled to.

You have the right to choose where your vehicle is repaired.
You choose where you want your vehicle repaired, not your insurance company. Once you have decided on a repair shop and told your insurance agent, it is illegal for them to try to influence you to take it elsewhere. Walser Collision & Glass is a great choice.

You have the right to have your vehicle repaired to its pre-accident condition.
Walser Collision & Glass will repair your vehicle to the way it was before it was damaged. It is your insurance company’s responsibility to assume all costs necessary to get your car back to pre-damage condition.

You have the right to have your vehicle repaired with original equipment (OE) parts.

An insurer must pay for parts of like kind and quality (OE parts of comparable age and condition) and cannot require you to accept aftermarket parts (parts not made by your vehicle manufacturer). Walser Collision & Glass uses only original equipment quality parts.

You should consult with the collision repair professional of your choice to determine the appropriate repair plan for your vehicle.
Walser Collision & Glass has the knowledge and technical expertise to know which parts, materials and repair procedures are necessary for the proper and safe repair of your vehicle. Our experts will make sure your insurance company gives you the coverage you are entitled to.

Click Here to view full Auto Insurance Claims and Rights PDF